While Document Management, Management Information, eLearning, and Contact Management lead in terms of tools featured on intranet, there is a wide take up across all tools listed. Furthermore the small number choosing 'Other' tended to list additional features rather than software tools.

Staff announcements and organisation memos show significantly in features available on intranet. Classifieds ads also feature and it was notable that a number of intranets seemed to have no features other than simple page information available.

In terms of participants choosing 'Other', the many additional features listed include: department and task specific documentation and forms; events; blogs, wiki's; org charts; phonebook; project management; press clippings; weather forecasts; staff biographies; car park booking; people finder; menu's; bus timetables; IT helpdesk; vacancies; policies and procedures; competitor and customer profiles; staff and product directories.

Accessibility compliance results indicate that it is not a priority in regard to current intranet deployments. 19% indicated that no accessibility compliance existed and 59% indicated that they did not know what accessibility compliance existed if any. This left just 22% indicating that a level of accessibility compliance was in place.

More participants listed Microsoft SQL as the internet database technology used at 31%, than listed Oracle, MySQL and DB2 combined. Microsoft SQL was twice as likely to be the database used as Oracle at 14% or MySQL at 12%. This said, a large number of participants (24%) indicated that they did not know what database was used on their internet. Within those listing 'Other' there was a mix of technologies including Postgres and Lotus Domino. A number of participants indicated that no database technology was used and this may correlate with the relevance of HTML editing referred to in other parts of the survey.

61% of respondents indicated that they used Microsoft operating systems and 17% indicated that they used Unix operating systems. This figure of 3 to 1 combined with a number of other results may be seen to indicate a preference. Furthermore the prevalence of Microsoft Sharepoint as a portal technology would seem to be a strong influence on overall intranet system environment. Although those selecting 'Other' indicated a range of technologies including Linux, there was also reference to Apache on Windows. More research is needed to understand the significance of these results.

Autonomy/Verity was used for internet search by 9% of those responding, 28% said they used Google. Those listing 'Other' showed a variety of in-house, open source and other technologies but also significant reference to Microsoft technologies was made as the basis of search within the intranet.

When comparing operating systems and search technology there was a small but significant tendency for intranets using Microsoft environments to choose Google as the preferred search technology, while intranets using Unix showed a preference for Autonomy/Verity as the preferred search technology.

Equal numbers of respondents 42% in both instances, indicated that they used in-house and proprietary Content Management Systems, with 16% saying they did not know the specifics of the CMS used. The actual CMS technologies referenced were again influenced by Microsoft operating systems and portal technology environments.

Equal numbers of respondents 42% in both instances, indicated that they used in-house and proprietary Content Management Systems, with 16% saying they did not know the specifics of the CMS used. The actual CMS technologies referenced were again influenced by Microsoft operating systems and portal technology environments.

67% of participants indicated that they did not benchmark their intranet development against any other organisation. Only 10% said they did use benchmarking and 23% said they did not know either way. Comparing that 10% who did use benchmarking with other results it could be seen that they were predominantly larger organisations, with higher numbers involved directly in intranet support. These organisations were also more likely to have a level of accessibility compliance.

86% of participants indicated that intranet will become more important in the near future. Only 1% of participants felt it would be less important and the remaining 13% felt it would be neither less or more important in the future.