pTools has delivered and recently upgraded the AXA online claims and transaction content management solution for solicitors called AXA ATLAS that streamlines the claims process, eradicates the paper trail, and guarantees compliance for the solicitor claims process.
The ability to handle large volumes of material is one of the most important criteria for choosing a content management system, but it is not the only one.
AXA, part of the world's largest general insurance firm 'AXA Group', with over 30 insurance and asset management companies worldwide. AXA Ireland sells general insurance in both the Republic of Ireland and Northern Ireland and is Ireland's second largest insurer and the largest motor insurer with more than 30 per cent of the private car market.
AXA has a massive eBusiness development strategy. As part of this strategy AXA Ireland was selected to lead the development of a new claims management system that would use online technologies to streamline business processes AXA Ireland was planning a new Online System to link it with external legal firms, security and compliance was a critical issue - and some content management solutions it looked at did not come up to the mark.
It was in the personal injury business that the company initially sought to implement content management. AXA typically has around 9,000 claims outstanding at any one time, involving communications with tens of thousands of claimants. Needless to say, this represents a large volume of documentation.
AXA required the creation a new application that would re-define this claims process and by using online technologies automate the relationship between claims information and internal systems.
On one level, the aims of AXA's project are not so exceptional: to speed up processing times, standardise documentation, and thereby realise substantial cuts in the cost of the associated bureaucracy.
AXA Ireland claims management were determined that the three criteria of security, compliance and performance be paramount. The company initiated an evaluation of content management solutions, which revealed that several solutions lacked the required functionality.
Many solutions lacked the ability to control hierarchies of access, required for example, where system administrators required access to manage the system but not change any of the content.
In some cases the systems did not convince AXA's team of being sufficiently robust. pTools™ met the demands of the AXA appraisal team with their content management solution pTools™ Software.
The new application, 'ATLAS' was rolled out to staff and 500 solicitors which AXA deals with when processing claims. ATLAS is a three tier web-based application that allows solicitors to perform protracted claims management tasks in a highly efficient manner.
Essentially about the manipulation of content through complex dedicated workflow, ATLAS uses pTools™ Software to create a rich functional environment that is fully secure and presents a usable interface to professionals associated with the claims process.
The system automates alerts, calendar events, cost calculations, procedures and key claims management processes. Management Information produced by the system allows AXA to gather real-time information about the 'basket of claims' that are live as well as historical comparisons.
Information uploaded through ATLAS is integrated seamlessly with internal AXA systems, presenting claims information directly to the AXA staff desktop for further processing.
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