We provide resilient and secure infrastructure that ensure uninterrupted operations across regulated financial systems world-wide.
Infrastructure & Support
Delivering critical solutions to the world's largest and most complex financial market infrastructures demands more than great technology. It demands an unwavering commitment to reliability, resilience, and round-the-clock operational excellence.
pTools provides enterprise-grade infrastructure and support services to institutions including the London Stock Exchange Group, Qatar Central Bank, and Strate CSD South Africa. These are environments where downtime is not an option, data integrity is paramount, and support must be immediate, expert, and available at any hour.
Our dedicated global support operation is anchored by a fully staffed support centre in Bangalore, India, operating 24 hours a day, 365 days a year. Combined with our international team across the globe, pTools delivers true follow-the-sun support coverage, ensuring that wherever our clients operate and whatever time zone they are in, expert assistance is always available.
What Sets Our Support Apart:
24/7/365 Coverage: Continuous, round-the-clock monitoring and support across all deployed solutions, with no gaps in coverage regardless of geography or time zone.
Dedicated & Certified Teams: Highly skilled, certified support professionals with deep expertise in financial market infrastructure, ensuring fast, accurate resolution of every issue.
Latest Tools & Techniques: Deployment of industry-leading monitoring, incident management, and ITIL-aligned support frameworks to deliver consistent, measurable service quality.
Proactive Infrastructure Management: Continuous performance monitoring, patch management, and system health checks to anticipate and prevent issues before they impact operations.
Secure & Compliant Operations: All infrastructure and support activities are conducted within ISO 9001 and ISO 27001 certified frameworks, ensuring security, auditability, and regulatory alignment at every level.
Trusted by some of the world's most demanding financial institutions, pTools' support services are consistently ranked among the best in class globally.
